What Payment Methods Do You Accept?

We accept most major credit cards, Shop Pay, Google Pay and PayPal. We also offer Shop Pay Installments.

What Shipping Methods Do You Offer?

Domestic orders are shipped through USPS Priority and First Class.

International orders are sent out through USPS First Class International. There may be additional customs charges made to international orders before delivery. We are unable to reimburse these charges.

All shipping methods will include tracking numbers.

Can I Add On Additional Items To My Order?

Unfortunately we are not able to add items to orders. You'll need to place a new order for the additional items you'd like to purchase.

I Purchased The Wrong Item, Can I Exchange It?

Please contact our Customer Care team within 14 days of receiving the order for instructions on how to process the exchange. We are not able to process any exchanges for orders that have been sent to a freight forwarder.

My Order Hasn't Shipped, When Is It Going Out?

Orders typically ship out within 1-3 business days. If your order contains a new release, please allow a few more days for your order to ship as new releases usually cause a high influx of orders. If you have not received a shipment notification after one week please contact us at customercare@csnpress.com and we'll be able to assist you.

My Order Hasn't Shipped, When Is It Going Out?

Orders typically ship out within 1-3 business days. If your order contains a new release, please allow a few more days for your order to ship as new releases usually cause a high influx of orders. If you have not received a shipment notification after one week please contact us at customercare@csnpress.com and we'll be able to assist you.

My Order Hasn't Shipped, Can I Cancel My Order?

We are typically unable to cancel orders as we begin to process orders as soon as we receive them. Please contact us immediately after placing the order so we can best accommodate your request. (Cancellation is not guaranteed).

What Is CSN Press’ Return Policy?

CSN Press is happy to honor return & exchange requests made within 21 days of placing the order. Items must be in original packaging and apparel must be unwashed/unworn. Return shipping must be paid for by the customer. You can send the item back using your own shipping method or we can invoice you for a return label. If item(s) were damaged on arrival please take photos of the items, the shipping box and the packing label. We will follow up and request these photos from you. All refunds will be processed back to the original payment method. If there is an issue with refunding back to the original payment method, store credit will be issued. If items returned arrive damaged, opened or missing accessories, or if apparel appears worn and washed your refund will be less. We are only able to accept returns for items purchased from csnpress.com. All clearance and made to order items are final sale. Minor paint issues and slight damage to the packaging will not qualify for a replacement or refund. We are not able to process any returns for orders that have been sent to a freight forwarder. If you have any questions regarding our refund policy please contact us at customercare@csnpress.com.

Item(S) In My Order Arrived Damaged, Can I Get A Replacement Or Refund?

We're sorry that your item(s) arrived damaged. We'll need to assess the damage to your order before providing a replacement or refund. Please contact us at customercare@csnpress.com and provide us your order number, photos of the damaged item, the box it was shipped in and the included packing list. Minor paint issues and minor damage to the packaging will not qualify for a replacement or refund. We are not able to process any returns for orders that have been sent to a freight forwarder.

Will I Be Charged Fees For My International Shipment?

We do not charge any fees besides the shipping cost. There may be a customs charge made when the item arrives to the destination country.

We are not able to reimburse any import duties, taxes or customs charges. Certain items may be restricted or regulated in your country and may affect the delivery of your order. Please double check with your country's customs regulations if you are concerned about any fees being charged to your order.

I Got Charged Import Duties/Taxes On My Order, Can I Have This Reimbursed?

CSN Press is not responsible for any import duties or taxes charged on orders after they have shipped. These charges are made when your order reaches your country and are not predetermined before we ship. We cannot reimburse these charges. If an item cannot be delivered and is sent back to us, we are only able to issue a refund upon successfully receiving the order back.

Can You Mark My Order As A Gift Or At A Lower Value To Reduce Customs Charges?

No, we are required by law to declare the true value of our products on all shipping paperwork. If you are worried about receiving a high value customs charge please contact your local customs agency and inquire about custom costs.